PRIVACY POLICY

Last Updated: January 14, 2024

Protecting your private information is our priority. This Privacy Policy applies to Solid Oak Realty d/b/a VeteranPCS, , a Colorado corporation (the “Company”) and describes how the Company gathers, uses, and maintains your personal information. This Privacy Policy also applies to your use of our website and other sites under the www.VeteranPCS.com domain, including any subdomains or versions thereof, and any plug-ins that link to this Privacy Policy (collectively, the “Site”), mobile and desktop applications (the “Apps”) (the Site and Apps collectively, the “Platform”). By using the Platform, you confirm that you have read and understand this Privacy Policy, as well as the Company’s Terms of Use. The Terms of Use are hereby incorporated by reference into this Privacy Policy as if set forth fully herein.

General Definitions
In addition to the terms defined above, the following terms have the meanings described below as follows:
• “We,” “our,” or “us” refers to the Company and the Company’s use of the Platform;
• “User” or “Users” refers to individuals who user or access the Platform;
• “You” or “your” refers to individual you, the User of the Platform;
• “Agents” refers to Users who offer their Services as real estate agents/brokers to other Users through the Platform;

1. COLLECTION AND USE OF YOUR PERSONAL INFORMATION
In order to better provide you with products and services offered through the Platform, to verify your age, and to perform background checks for Agents, we will be required to collect personally identifiable information, such as your:

• First and Last Name
• Email Address
• Date of Birth
• Phone Number
• Street Address
• City
• Zip Code

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available through the Platform. These may include: (a) entering certain information into a webform in order to connect with an Agent on the Platform, which may include the above information and certain preferences related to housing sought; b) signing up for special offers from selected third parties; or (c) sending us an email message. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.

We collect and use your personal information you provide to operate the Platform and deliver the services you have requested. We may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.

Some Specific Uses Include:

Identity Verification: We may collect personal information such as date of birth, taxpayer identification number, and street address to verify your identity and to perform background checks. This helps ensure the safety of our Users.

Phone Numbers and Email Addresses: To contact Users via text message or pre-recorded messages regarding services, including notifications, updates, reminders regarding the services requested. The Company may share and post phone numbers and email addresses of Agents on the Site, only with the express permission of such Agent.

2. TRACKING USER BEHAVIOR
The Company may keep track of the pages Users visit within the Platform, in order to determine what products and services are the most popular. This data is used to deliver customized content and advertising within the Platform to customers whose behavior indicates that they are interested in a particular subject area.

3. AUTOMATICALLY COLLECTED INFORMATION
Information about your computer hardware and software may be automatically collected by the Company. This information can include: User session information, your IP address, browser type, domain names, access times and referring website addresses. When using the Apps, the Company may also collect your location. If you do not wish to share your location, you may disable location settings through the App. This information is used for the operation of the Platform, to maintain quality of the Platform, and to provide general statistics regarding use of the Platform.

Analytics information.
We may directly collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the Platform. These tools collect information sent by your browser or mobile device, including the pages you visit and other information that assists us in improving the Platform. We collect and use this analytics information in aggregate form such that it cannot reasonably be manipulated to identify any particular individual User.

Cookies information.
When you use the Platform, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Site. A cookie may also convey information to us about how you use the Platform (e.g., the pages you view, the links you click and other actions you take on the Platform) and allow us or our business partners to track your usage of the Platform over time. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Platform may not function properly if the ability to accept cookies is disabled.

Log file information.
Log file information is automatically reported by your browser or mobile device each time you access the Platform. When you use the Platform, our servers automatically record certain log file information. These server logs may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, the number of clicks and how you interact with links on the Platform, domain names, landing pages, pages viewed, and other such information.

Clear GIFs/web beacons information.
When you use the Platform, we may employ clear Graphics Interchange Format (GIF), also known as web beacons, which are used to anonymously track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Platform.

Device identifiers.
When you access the Platform by or through a mobile device (including but not limited to smart-phones or tablets), we may access, collect, monitor and/or remotely store one or more unique device identifiers. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by the Company. A device identifier may convey information to us about how you browse and use the Platform. A device identifier may remain persistently on your device, to help you log in faster and enhance your navigation through the Platform. Some features of the Platform may not function properly if use or availability of device identifiers is impaired or disabled.

Use of information collected through technology.
We use or may use cookies, log file, device identifiers, and clear GIFs information to (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the Site; (b) provide custom, personalized content, and information; (c) to provide and monitor the effectiveness of the Platform; (d) monitor aggregate metrics such as total number of visitors, traffic, and demographic patterns; and (e) diagnose or fix technology problems.

4. SHARING INFORMATION WITH THIRD PARTIES
We may disclose aggregated and anonymized information about our Users, and information that does not identify any individual, without restriction. We may disclose personal and business information that we collect or that you provide as described in this Privacy Policy:

• To our affiliates;
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
• To fulfill the purpose for which you provide the information;
• For any other purpose disclosed by us when you provide the information;
• With your consent;
• As required by law, such as to comply with a subpoena, or similar legal process;
• When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
• If the Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.

5. LINKS
The Platform may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy policies of any other Site that collects personally identifiable information.

6. SECURITY OF YOUR PERSONAL INFORMATION
The Company secures your personal information from unauthorized access, use, or disclosure. The Company uses the following methods for this purpose:

• The Platform is encrypted with SSL certificates (HTTPS security, improved SEO & browser padlock);
• The Company uses Salesforce to collect and store all voluntarily submitted User data, you should read and be sure you agree with the Salesforce Privacy Policy.
• The Site is hosted by A2 Hosting, which uses which is encrypted with an SSL Certificate, dedicated IP address (recommended for SSL), Barracuda Spam Firewall, Hackscan protection, reinforced DDoS protection, and is only accessible by the application server and the Company.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. Nonetheless, to the extent allowed under law, the Company expressly disclaims any liability that may arise should any other individuals obtain the information you submit via the Platform.

7. DATA RETENTION, DISPOSAL, AND DESTRUCTION
The Company will retain both automatically collected date and user-provided data for as long as you use the Platform and for a reasonable time thereafter. If you would like us to delete your user-provided data that you have provided via the Platform, please contact us at [email protected] and we will respond within a reasonable time. Please note that some or all of the user-provided data may be required for the Platform to function properly.

If a User requests the disposal/destruction of personally identifying information, the Company will dispose of/destroy the data in accordance with the Company’s data disposal/destruction policies.

8. CHILDREN
The Site is not directed towards individuals under 18 years of age and the Company does not knowingly collect any information from individuals under 18 years of age through the Site.

9. YOUR CALIFORNIA PRIVACY RIGHTS
If you are a resident of the State of California and the Company has an established business relationship with you, then, pursuant to Section 1798.83 of the California Civil Code, you have the right to request the following at any time: (a) information from the Company free of charge regarding the manner in which the Company shares certain personal information collected through the Platform with third parties who use such information for direct marketing purposes; and (b) the discontinuation (or opt-out) of the Company sharing of such information with such third parties. Please submit any such request (“California Privacy Rights Request”) to any one of the following:

By mail:
Veteran PCS
4164 Austin Bluffs Pkwy #364
Colorado Springs, CO 80918

By e-mail: [email protected] with a subject line of “Your California Privacy Rights.”

For each California Privacy Rights Request, please state “Your California Privacy Rights” in the e-mail or letter subject line, and clearly state the following in the body:

• the nature of your request;
• that the request is related to “Your California Privacy Rights;”
• your name, street address, city, state, zip code, and e-mail address; and
• whether you prefer to receive a response to your request by mail or e-mail.
• If you send a California Privacy Rights Request by mail, then please do so by U.S. Certified Mail, Return Receipt Requested to allow for confirmation of mailing, delivery, and tracking. The Company will not accept a California Privacy Rights Request via telephone or fax; and is not responsible for a California Privacy Rights Request that is incomplete, incorrectly labeled, or incorrectly sent.
• You are solely responsible for the accuracy and content of your personal information, and for keeping your personal information current and correct.

10. CHOICES ABOUT YOUR INFORMATION
You control your account information and settings.
You may update your email-communication preferences at any time by notifying us. You can also stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. As noted above, you may not opt out of Service-related communications (e.g., account verification, changes/updates to features of the Platform, technical, and security notices). If you have any questions about reviewing or modifying your communication preference, you can contact us directly by email.

Tracking Technology.
The Platform does not respond to “do not track” (DNT) signals. The only way to completely opt out of the collection of any information through cookies or other tracking technology is to actively manage the settings on your browser or mobile device. Please refer to your mobile device or browser’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. To learn more about cookies, clear GIFs/web beacons and related technologies, you may wish to visit http://www.allaboutcookies.org and/or the Network Advertising Initiative’s online resources, located at http://www.networkadvertising.org. Depending on your type of device, it may not be possible to delete or disable tracking mechanisms on your mobile device. Note that disabling cookies and/or other tracking tools prevents this organization and its partners from tracking your browser’s activities in relation to the Platform. However, doing so may disable many of the features available through the Platform. If you have any questions about opting out of the collection of cookies and other tracking/recording tools, you can contact us directly through the message center.

Following termination of your use of the Platforms.
We may retain your profile information and User Content following termination of your use of the Platform. We may also continue to display your profile information and/or personal story on the Site unless you request that we discontinue use. Please contact us directly via email at [email protected] to request that your information be disabled from public view.

11. THIRD PARTY COLLECTION
The Company does not authorize third parties to collect your personal information when you use the Platform, except as expressly stated in this Privacy Policy. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY IS NOT RESPONSIBLE FOR, AND YOU HEREBY RELEASE THE COMPANY FROM ANY AND ALL LIABILITY WHICH MAY ARISE FROM, SUCH THIRD PARTIES’ UNAUTHORIZED COLLECTION OF YOUR PERSONAL INFORMATION.

12. CHANGES TO THIS PRIVACY POLICY
The Company reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our Site, and/or by updating any privacy information on this page. Your continued use of the Platform after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

13. CONTACT INFORMATION
The Company welcomes your questions or comments regarding Privacy Policy. If you believe that the Company has not adhered to this Privacy Policy, please contact the Company at [email protected].